![What to do when I get an error when entering my MOBIB card number?]({"bg": "//theme.zdassets.com/theme_assets/9432565/a1aa98680d258199b13c869a3c0f7151d4dde000.png"})
![What to do when I get an error when entering my MOBIB card number?]({"bg": "//theme.zdassets.com/theme_assets/9432565/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
You tried adding your MOBIB card to the Skipr app but it got refused? The reason might be very straightforward.
All Belgian public transport services sell MOBIB cards that give you the possibility of charging STIB/MIVB tickets on them. However, if you have never charged STIB/MIVB's services on your SNCB/ NMBS, De Lijn or TEC MOBIB card, it will not be connected to STIB/MIVB. That is why you will not be able to add it to the Skipr app.
You can get your card activated for STIB/MIVB by going to a STIB/MIVB point of sale such as a Bootik, a Kiosk, or a GO vending machine to accept the Terms of Service.
❓ If you face a problem, please contact our Support team by clicking on the "Submit a request" button located in the upper right corner of your screen.