What can we help you with?

If you have a physical Skipr payment card you can easily consult your PIN code (4 digits) in the mobile app.

• Open the mobile application, scroll down to the payment methods section and click on the eye next to "Mobility card"
• Enter your 6-digit access code. (If you don't remember your access code, press "request a new one," an email will be sent to you to create a new one.)
• Click on “Skipr card” and “Show PIN code”
• Enter your 9-digit card ID which can be found on the back of your physical Skipr card
• Here is your PIN code!

It's possible that your card payment is declined. You can find real-time information about the failed transaction in your mobile application.

Below you will find some additional information to help you understand the potential reasons and what to do about it. If the information below doesn't help, please don't hesitate to contact our Support (top right corner of this page) to get help.

💡 Make sure that:

• You still have sufficient budget
• The mobility provider is authorised by your employer
• The payment terminal accepts Mastercard cards
• The program linked to your card is the correct one (only valid if you have several programs)
• The contactless functionality is activated (only valid if you attempt a contactless payment - see also Can I pay contactless with my Skipr card?)

💳 A problem paying with your payment card card?

If the points mentioned above are not the source of the refusal, your card may be blocked. Contact our Support team to unblock it (see top right corner of this page).

You don't receive the verification code to finalise a payment? The Mastercard verification SMS may be blocked. Numbers such as 8810, 8001, 8850, etc. are often used to send these text messages. Make sure you have not blocked them.

💡 If your card payment has failed, you can (if authorized by your employer):

1. Pay with a personal payment card
2. Ask for reimbursement in the mobile app or web dashboard
3. Once approved by your employer, you will be reimbursed on your next payslip

💡 For more information on how to add a reimbursement request, click here

Your Skipr payment card has limits for how much you can spend each day, week, and month, just like any other credit card. These limits help manage risk.

The monthly payment limit dynamically adjusts based on your available budget at any given time.

The weekly payment limit stands at 3000€, while the daily limit is 2000€.

These limits apply to both online and offline purchases.

💡 Want to make a big purchase, like an e-bike, but these limits are stopping you? Contact us to temporarily change your spending limits (find our contact form at the top right of this page).

You can easily add an expense that you made with your personal card to request a reimbursement from your employer. You can do this in the Skipr mobile app and via the web dashboard.

• Click on the "New request" and select "New expense"
• Enter the details of the expense: amount, description (optional) and the date of the expense (= date of purchase). You can also create a recurring expense
• Select the merchant and the associated mobility service
• Add a receipt as PDF or JPG (size cannot exceed 12MB)
• You can also add an expense code if relevant (optional)
• In case of multiple budgets, make sure the correct budget (Mobility program) of which the expense needs to be deducted is selected
• Once all the info is filled in, Submit the expense

After submission, the expense will either be approved automatically or sent to your manager or administrator for validation. This person will examine the expense and can:

• Approve it if it is in line with your company's mobility policy
• Refuse it if it is not
• Ask you for additional information if the request is not exhaustive. The status of your expense will then change to "info required".

After validation, the next step is the reimbursement of your expense. Each company has a different process, but generally, expenses are reimbursed via the payslip following the validation date. Once the necessary steps have been taken on the payroll side, the expense will move to the final status, which is "Reimbursed".

💡 Want to change a reimbursement request? We'll explain how here.

💡 Want to track the status of your reimbursement request? Find out how to do so

If you benefit from the Belgian mobility budget and fulfil the necessary conditions (living within 10 km of your normal place of work) you can use your budget for housing costs, more specifically rent or interests & capital reimbursements towards a home loan.

This article describes how to request reimbursement from your employer using Skipr. 

1. Create a new expense following the steps outlined in this article How do I add an expense I want to get reimbursed for?
2. Depending on the language your interface is set to, look for the generic category we created: 
   • EN - Housing costs
   • FR - Frais de logement
   • NL - Huisvestingskosten
     
     
3. Add the necessary attachments as PDF file
   
   1. For rent: your rental contract
   2. For a loan: your loan contract
   3. Any specific document that your employer might require
      💡 All attachments together cannot exceed 12 MB in total
4. Submit your expense
5. When approved the reimbursement will be done by your employer on your pay slip 

If you have any questions on the mobility budget and its usage, you can always refer to the official documentation that you can find here or your employer. 

We will send you an email and a push notification on your app when your reimbursement request was marked as reimbursed by the person in charge.

💡 When a request is marked "Reimbursed" it does not necessarily mean that the money has already arrived in your account. The waiting time depends on your employer's accounting procedures. Usually, reimbursements are done once a month through payslip.