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What can we help you with?

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- - FAQ Mobility Manager Any questions? Find the answers right here.
- - FAQ End user Any questions? Find the answers right here.
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End user

🚀 Getting started with Skipr

What is Skipr?
How to connect to Skipr for the first time?
How to download and connect to the Skipr application?
How to connect to the Skipr dashboard?
How do I change my password?
How do I order my physical Skipr payment card?
See all 10 articles

🔍 Consulting my Mobility program & Skipr budget

What is a Mobility Program?
🇧🇪 What is the mobility budget?
🇫🇷 What is the Forfait Mobilités Durables?
🇫🇷 What is the Crédit mobilité ?
What is the commute budget?
What is the pro budget?
See all 11 articles

🚲 Moving with Skipr's mobility services

💳 Paying with Skipr & Skipr card

How do I order my Skipr payment card?
What can I do with my Skipr card?
How can I pay with my Skipr card?
Where can I see the details of my payment card?
Can I pay contactless with my Skipr card?
How do I reallocate a card expense to another Mobility program?
See all 13 articles

💰 Getting reimbursed on Skipr

How do I add an expense I made with my private card?
Monthly repeating expenses
How to modify an expense?
How to duplicate an expense?
How do I reallocate a card expense to another Mobility program?
How and when am I reimbursed?
See all 8 articles
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Mobility manager

Getting started with Skipr

What is Skipr?
How to connect to Skipr for the first time?
How to login to the Skipr admin dashboard?
How can I change my password?
What can I do with my Skipr dashboard?

Creating a company account

How do I create a company account?
Which documents are required to create a company account?
What is a legal representative?
What is a KYB?

Creating a company wallet

What is a Wallet?
How to refill my company wallet?
Are Skipr subscription fees deducted from my company wallet?

Accounting information

How to download the yearly report on Skipr?
How do I export the details of all expenses made with Skipr?
What documents will I receive for my accounting department?
When will I receive the invoice from Skipr?

Inviting employees to Skipr

How to add a new employee on Skipr?
How to suspend an employee?
How to reactivate an employee?
How to edit the date or cancel a planned suspension of an employee?
How to edit the date or cancel the planned reactivation of an employee?

Consulting different roles and authorization

What are the different roles on Skipr?
How to manage the different roles on Skipr?
How to manage several entities of an organisation?

The programs

What is a program?
How to implement mobility rules and policies?
How to implement the spending policy?
How to set up expense approval rules?
How to implement a custom spending policy for an employee?
How to edit a custom spending policy?
See all 9 articles

The teams

What is a Team?
How to create a Team?
How to modify or delete a team?

The groups

What is a Group?
How to create a Group?
How to modify or delete a Group?

Reimbursing employees

How to validate a reimbursement request or a transaction?
How do I refund a request for reimbursement?
How to add a manual expense for an employee?
🇧🇪 How to pay out pillar 3 from the Mobility Budget?
🇫🇷 How to configure partially or totally the reimbursement of public transport subscription?
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User guides

Authorised mobility services

🇫🇷 FMD
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