Some employers allow their employees to order a physical version of their payment card. You can order your physical payment card in a few clicks only through the web dashboard:
What should I do if my card payment has been declined?
It's possible that your card payment is declined. You can find real-time information about the failed transaction in your mobile application.
Below you will find some additional information to help you understand the potential reasons and what to do about it. If the information below doesn't help, please don't hesitate to contact our Support (top right corner of this page) to get help.
💡 Make sure that:
You still have sufficient budget
The mobility provider is authorised by your employer
The payment terminal accepts Mastercard cards
The program linked to your card is the correct one (only valid if you have several programs)
If the points mentioned above are not the source of the refusal, your card may be blocked. Contact our Support team to unblock it (see top right corner of this page).
You don't receive the verification code to finalise a payment? The Mastercard verification SMS may be blocked. Numbers such as 8810, 8001, 8850, etc. are often used to send these text messages. Make sure you have not blocked them.
💡 If your card payment has failed, you can (if authorized by your employer):
Pay with a personal payment card
Ask for reimbursement in the mobile app or web dashboard
Once approved by your employer, you will be reimbursed on your next payslip
💡 For more information on how to add a reimbursement request, click here
What are payment card limits & how to adjust them?
Your Skipr payment card has limits for how much you can spend each day, week, and month, just like any other credit card. These limits help manage risk.
The monthly payment limit dynamically adjusts based on your available budget at any given time. But you cannot spend more than 3000€ per week and 2000€ per day regardless of your budget.
These limits apply to both online and offline purchases.
💡 Want to make a big purchase, like an e-bike, but these limits are stopping you? Contact us to temporarily change your spending limits (find our contact form at the top right of this page).
How do I add an expense I want to get reimbursed for?
You can easily add an expense that you made with your personal card to request a reimbursement from your employer. You can do this in the Skipr mobile app and via the web dashboard.
Click on the "New request" and select "New expense"
Enter the details of the expense: amount, description (optional) and the date of the expense (= date of purchase). You can also create a recurring expense
Select the merchant and the associated mobility service
Add a receipt as PDF or JPG (size cannot exceed 12MB)
You can also add an expense code if relevant (optional)
In case of multiple budgets, make sure the correct budget (Mobility program) of which the expense needs to be deducted is selected
Once all the info is filled in, Submit the expense
After submission, the expense will either be approved automatically or sent to your manager or administrator for validation. This person will examine the expense and can:
Approve it if it is in line with your company's mobility policy
Refuse it if it is not
Ask you for additional information if the request is not exhaustive. The status of your expense will then change to "info required".
After validation, the next step is the reimbursement of your expense. Each company has a different process, but generally, expenses are reimbursed via the payslip following the validation date. Once the necessary steps have been taken on the payroll side, the expense will move to the final status, which is "Reimbursed".
How to request a reimbursement of housing costs 🇧🇪
If you benefit from the Belgian mobility budget and fulfil the necessary conditions (living within 10 km of your normal place of work) you can use your budget for housing costs, more specifically rent or interests & capital reimbursements towards a home loan.
This article describes how to request reimbursement from your employer using Skipr.
Depending on the language your interface is set to, look for the generic category we created:
EN - Housing costs
FR - Frais de logement
NL - Huisvestingskosten
Add the necessary attachments as PDF file
For rent: your rental contract
For a loan: your loan contract
Any specific document that your employer might require 💡 All attachments together cannot exceed 12 MB in total
Submit your expense
When approved the reimbursement will be done by your employer on your pay slip
If you have any questions on the mobility budget and its usage, you can always refer to the official documentation that you can find here or your employer.
We will send you an email and a push notification on your app when your reimbursement request was marked as reimbursed by the person in charge.
💡 When a request is marked"Reimbursed" it does not necessarily mean that the money has already arrived in your account. The waiting time depends on your employer's accounting procedures. Usually, reimbursements are done once a month through payslip.
Agent Insights (“Insights” in the left sidebar navigation) is an AI-powered feature that allows you to analyze your company’s mobility spending simply by asking a question in natural language.
No need to manually create reports or navigate through filters; just type your question and the AI will automatically generate charts and detailed reports.
How to use Agent Insights?
Agent Insights allows you to create your own reports and charts. You have two options:
Create a report from a template (we recommend this when getting started to familiarize yourself with the tool)
Create a report by describing in natural language what you want to see
Create from template
You can use a ready-made report template.
In the left sidebar, click on "Insights"
Select "Create a report"
Then you can click on "Create from template" (strongly recommended)
Below are the available template types:
Template
Description
Spending per payment method (last 30 days)
Bar chart of spending by payment method
Monthly spending during current year
Line chart of monthly evolution
Spending per employees
Table ranking employees by spending
Spending per service
Table ranking services by spending
Create by describing
In the left sidebar, click on "Insights"
Select "Create a report"
Then you can click on "Create by describing".
Enter your question in natural language.
💡 For more accurate results, be specific:
Specify a time period ("last 30 days", "this semester", "in 2025")
Mention a service, employee, a merchant
Specify the chart type if needed
Then click on "Submit"
Example:
“Show me spending at SNCB for January 2026”
Once the report/chart is generated and saved, you can:
Adjust the filters
Modify the grouping
Change the time period
Adapt the chart type
Changes are applied instantly.
Ask follow-up questions
You can refine your analysis directly in the chat.
Examples:
“Break this down by employee”
"Show me only the reimbursement request"
Save and export a report
Once you are satisfied with the result:
Click Save report to keep it in your dashboard
Use Save as new to create a variation
Click Export report to download the data as a CSV file (Excel/Spreadsheet)
Example questions to ask
Service Analysis
“Show spending by service over the last 3 months”
“What are our top 10 services by total spending?”
Employee Spending
“Who are the top spenders this quarter?”
“Show spending by employee over the last 30 days”
Time Evolution
“How did our monthly spending evolve this year?”
“Compare last month’s spending with the previous month”
Payment Methods
“Show spending by payment type”
“How much did we spend via card vs reimbursement?”
Tips for better results
Be precise about the time period
Clearly mention what you want to analyze (services, employees, groups…)
