What should I do if my Skipr payment has been declined?

You may try to make a payment with Skipr but it may be declined.

Below you will find some useful information to help you understand the potential reasons and what to do about it.
If the information below doesn't help, please don't hesitate to contact our Support (top right corner of this page) to get help.

💡 Make sure that:

• You still have sufficient budget (check this in the mobile app or your web dashboard)
• The mobility provider is authorised in your mobility programme
• The payment terminal accepts Mastercard cards
• The program linked to your card is the correct one (only valid if you have several programs)
• The contactless functionality is activated (only valid if you attempt a contactless payment - see also Can I pay contactless with my Skipr card?)

💳 A problem paying with your Skipr card?

If the points mentioned above are not the source of the refusal, your card may be blocked. Contact our Support team to unblock it (see top right corner of this page).

You don't receive the verification code to finalise a payment? The Mastercard verification SMS may have been blocked. Numbers such as 8810, 8001, 8850, etc. are often used to send these SMS messages. Make sure you have not blocked them.

📱 A problem with payment inside the Skipr app?

If your in-app payment has failed because of an unknown reason, you can:

• Go to the app/website of the mobility provider and enter the details of your Skipr card as a means of payment
• Or, go to a payment terminal of the mobility provider and pay with your physical Skipr card (if you have one)

💡 For more information on how to pay with your Skipr card, click here.

A problem with paying inside the Skipr app and with your Skipr card?

If both your in-app payment and card payment have failed, you can (if authorized by your employer):

1. Pay with a personal payment card
2. Ask for reimbursement in the mobile app or web dashboard
3. Once approved by your employer, you will be reimbursed on your next payslip

💡 For more information on how to add a reimbursement request, click here